Terms of use

Terms of use (Effective Mar. 2018)

Here are our/website’s T&Cs or Terms of Use that are to guide our cooperation (your/client’s access and therefore use of our website and/or services provided at GRADECREST.COM (Website, Internet Company, or Company as herein referred).

The website/company is held responsible for delivering digital products as set by the client or otherwise negotiated with the client as per the requirements indicated in the order.

Violation of the commitments of the company by the company or any of its representatives warrants either a full or partial reimbursement, only in accordance to our refunds policy as herein addressed.

  1. Important Definitions

  1. Registration and Placing Orders

    1. Ensure that you use valid email and phone number when placing an order on our website. We use these details to reach you on matters relating to your order. Providing incorrect contact details (email and phone number) violates these terms and conditions.

    2. A client/customer places an order by completing the three steps; (i) appending theinstructions and uploading files (ii) calculating the price/paying for the order, and (iii) registering/logging into our website.

    3. The order form guides the client on the necessary details relating to their order including the deadline, scope of work, and further details. It is your responsibility as the customer to upload every relevant detail as a whole when filling the order form.

    4. If you create multiple accounts, we will merge the accounts with the first account you created when you made the first order on our website.

    5. You are to provide the email address and password when signing into our website. Not even our support or admin teams have passwords to your account. If you face any difficulties creating an account on our website, do not hesitate to contact our support team. Our customer support representatives are online 24/7 to offer the necessary assistance. Again, it is your sole responsibility to update your contact details and inform the support about any changes. Note: We only use your mobile number to send a text message reminding or requesting you to address urgent issues. GradeCrest team or its representatives will never call you as we strive to maintain privacy.

    6. Upon placing an order, a client must pay for the order so that it can be assigned to a selected writer or to the best writer following an internal bidding process.

    7. We can either select the best expert/writer that specializes in your chosen field or let you choose the writer you want to work with if you are a returning client. Once a writer is assigned your task, you can communicate with them directly via our messaging system. DO NOT disclose any personally identifying information such as name, number, and institutional affiliation when using our messaging system. The chats are monitored for any violation. Only work with a writer on the website, we are not liable for any work or associations outside our website.

    8. You are solely responsible for all activities and Orders associated with your Account. If you know or suspect that someone else has Your password, you should go to your Profile and change it yourself at “Change email or password” section.

    9. You must keep your Account information secure and must not disclose it to or share it with anyone.

    10. Order Status - you can track your order status from your account.

Posted” – means that the client has paid for the order and it is under bidding by our writers.

In Progress” means that the writer has been identified and assigned to your order. You can now begin communicating with the writer directly through the message system.

Complete” – means that the order has been completed and the client can upload it from their account.

On Hold” – means that the order has an issue that must be resolved for the writer to continue working on the order. The writer has halted working on the paper due to missing information or client’s issue.

Deleted” – means that the client requested for cancellation and the order has been cancelled.

    1. Wrong order details - Failure to provide the right details when placing an order and later pretending that you mistook the details will attract additional costs to be incurred by you. Specifically, state the right academic level and the deadline. Changing the deadline and academic level for an order that is already placed will attract an additional payment not less than 30% of the order total or as determined by our support team.

  1. Order Payment and Discounts

    1. You are responsible for paying any taxes, including any services or value added taxes. The taxes differ depending on the jurisdiction in question. You must acknowledge that you will comply with your obligations under tax income provisions depending on your jurisdiction.

    2. You must pay for an order for us to assign the order to a writer.

    3. We use trustworthy payment getaways to process payments on our website.

    4. Upon request, you must provide necessary verification documents for a transaction that exceeds $500. If an when such verification documents are required, you will be contacted.

    5. Discount Policy – Even though GradeCrest gives discounts to clients, we hold the sole discretion and right to offer the discount programs. There are instances where the discounts do not apply such as short-deadline orders. To get a discount, input your email at the end of our homepage in the specified discount banner.

    6. A Customer acknowledges that inability to provide instructions or guidance during the provision of the service may delay the delivery of the completed Product and Company cannot be held liable for this delay. It is recommended to check the e-mail from time to time to address any questions that a freelance writer might have when working with the Product. Inability to check the messages and provision of incorrect contact phone number may result in a delay in delivery of a completed Product.

    7. Payment Upfront - A Customer acknowledges that a freelance writer is allocated to complete a project once an order has been paid. Inability to provide payment upfront once an order form on the Website has been filled out and a certain delivery deadline by a Customer selected may result in a delay in delivery of a completed Product. The ordered deadline is only set off once we receive the payment and all of the required instructions for the order.

    8. Company’s charges for the services provided are shown on the Company’s website. If a Customer requires a type of work that cannot be classified as a regular type of services provided on Company’s website or if a Customer requires their completed Product to be amended in a way that is inconsistent with the initial order instructions, a Company may set own rate for delivery of the Service.

    9. A Customer is invited to pay for the order in advance, given the Company is reasonably confident that it is able to allocate a freelance writer to deliver the Product. If payment in advance has been provided, but the Company was not able to allocate a freelance writer to deliver the work a full refund of the payment made in advance will be provided.

    10. If a Company agrees to provide a refund to a Customer, whether full or partial, the refund will be provided using the credit or debit card used by the Customer to submit the initial payment.

    11. If a Customer made a direct deposit to a Company’s bank account (Wire Transfer), the Company will offer a credit towards a future order to be placed by a Customer.

    12. All refunds are provided as stated in these terms or at the discretion of the Company.

  2. Order Process and Details

    1. Order Volume – We determine the order volume by the number of pages. A full page is equivalent to 275 words. We use the page count and number of words as the metric for order volume. If there is confusion, omission, or mismatch, the client if free to request for reformatting of the paper to meet the specific page required.

    2. References – The client must specify the number of resources or references that will be utilized by the writer when writing the order. If you have the resources, please avail them through files section or send them through [email protected].

    3. Communication – we encourage all the clients to maintain communication with the writers through our messaging section/system. Make sure that you never disclose any personal information.

    4. Progressive Delivery – Select progressive delivery if you want the writer to upload periodic drafts for your perusal.

    5. Order Progress Tracking – a client can ask the writer the progress with their order. We also use percentages on our website to report the work already completed and that which is yet to be done.

    6. References/Resource - If you request for the references used, the writer will upload them as files in the files section and as a list of references too.

Note that if you are providing details about an order, you must do so as follows:

Failure to provide the materials, resources, and readings on time and within the deadline will attract an extra pay and time to enable the writers to complete the paper.

    1. Validation of order details - The company holds the right to validate and countercheck the order details upon the final payment to confirm if the requirements were met as indicated by a client. If there is mismatch, the support will coordinate with the respective writer to modify the order to ensure that the requirements are met.

    2. Changing order details – the support or the customer can tweak the assignment details if the writer has not started working on the order. Once a writer has commenced working on the order such as researching, such changes might attract a relevant compensation that will be communicated.

    3. Preferred writer – A customer can select their preferred writer to work on their order. You will be required to input the writer’s ID when ordering. Such might attract extra charges.

    4. A Customer acknowledges that inability to provide instructions or guidance during the provision of the service may delay the delivery of the completed Product and Company cannot be held liable for this delay. It is recommended to check the e-mail from time to time to address any questions that a freelance writer might have when working with the Product. Inability to check the messages and provision of incorrect contact phone number may result in a delay in delivery of a completed Product.

    5. A Customer acknowledges that inability to provide instructions or guidance during the provision of the service may delay the delivery of the completed Product and Company cannot be held liable for this delay. It is recommended to check the e-mail from time to time to address any questions that a freelance writer might have when working with the Product. Inability to check the messages and provision of incorrect contact phone number may result in a delay in delivery of a completed Product.

  1. Customer Deadline Extension

    1. If a customer chooses to give extra time to a writer to deliver a Product, a new extended deadline is set based on which lateness, if any, is calculated.

  2. Obscure/ Rare Sources

    1. If fulfillment of an order requires usage of obscure or rare sources that are not readily available to the general public, a Customer agrees to provide the materials or access credentials, required to access the materials within 2 hours after receipt of the payment confirmation by the Company. Inability to provide the materials within the set timeline may result in a delay in delivery of a completed Product.

  3. Order Cancelation by the customer

    1. A Customer agrees that a freelance writer is allocated to a project once an order has been paid. Due to a specialized nature of the service, refunds will be given only in the cases stated in these terms. In other cases, a refund or a discount is provided solely at the discretion of the Company.

    2. An order can be cancelled at any time prior to submission of payment.

    3. If an order has been paid for, but a freelance writer has not been allocated to a project, whereas a Customer informed that they wish to cancel an order, a refund of 80% from the total amount paid by a Customer will be provided.

    4. If an order has been paid for and a freelance writer has been allocated to a project, whereas a Customer informed that they wish to cancel an order a refund of 45% from the total amount paid by a Customer will be provided.

  4. Order Delivery

    1. Our website is responsible for delivering digital products as set by the client or otherwise negotiated with the client as per the requirements indicated in the order.

    2. The client holds the sole responsibility of ensuring the availability of channels to be used to deliver the product. We will not be held responsible if the client inputs an incorrect email address. If there are any hitches, communicate with the support.

    3. The client will download the product in a timely manner immediately after the product has been uploaded by a writer.

    4. All the orders delivered to the client appear under the “Completed” tab on your dashboard. Upon upload of the final product by the writer, you will receive an email notification to your registered email address with a download link for the product.

    5. Review our refund policy as outlined herein for your right to a refund from Gradecrest.

    6. Company will not be liable for any delays or technical problems in delivery of the Product resulting from any malfunction of Customer’s mail-server or Customer’s Internet Service Provider.

    7. If a Customer does not receive a completed Product by the deadline, they agree to contact the Company to work with them to overcome the technical difficulties, if any, where a representative will assist them and help to receive the Product.

  5. Refund/ Money Back Guarantee Policy

    1. Gradecrest is responsible for delivering products in a timely manner as specified by the client when placing an order. If the client feels like their specifications are violated, we have a money-back guarantee that likely sees them getting either full or partial reimbursement of their money only as per our Refunds policy as herein specified.

    2. All refund requests must be communicated through our email ([email protected]), messages section, and the chat.

    3. Upon receiving refund requests, the client must allow the support and billing teams 2-3 business days to investigate and determine the illegibility of the case for a refund.

    4. Our services reflect Our ability to comply with the specific instructions and details that You include in Your Order form. Performance on Our end requires Us to fully comply with Your instructions and deliver the final product based on Your submitted deadline. If We do not, a refund may be provided. Refunds will only be given if Your final product does not comply with the instructions that You have provided for Us. Please note that all refunds are subject to approval by the Company. We may choose to decline a refund at Our sole discretion.

      1. You can request reimbursement if our service failed to fulfill its duties towards you. As our service offers legitimate academic assistance, we want to be 100% sure that you leave fully satisfied!

      2. Even though we have a high satisfaction rate (97%), sometimes thing can go wrong. If that is the case, you can refer to these specifics that count as our Money Back Guarantee Policy:

        1. You can only receive a full refund if no expert has been assigned to your order. Even though rare, a situation comes when no expert has the knowledge and skills to tackle an order. In this case, you get 100% refund.

        2. If an expert confirmed that they’re working on your order but you cancelled it, you will get between 100% to 70% to cater for the company and the expert’s time.

        3. If an order is delivered late, the company might decide on the amount of refund you will get.

        4. If you have a duplicate order that you want to cancel, you must contact the customer support team as soon as possible.You need to clarify with us that the other order is not needed. The order would be treated as being valid if we did not receive any cancellation request before an Expert has been assigned. You can still cancel the order, but one of the situations listed above will be applied.

        5. If you are billed twice, you need to notify us immediately, especially if Your Personal Balance didn’t change. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance happens on very rare occasions. There is no way for a customer to be billed for any single order unless they paid for it by mistake. When such incidents do occur, we can freeze or block the sum for the next order or give out a discount that can cover the total sum.

        6. If there is a claim that the Product the writer has helped you with is plagiarized, a Turnitin report is needed. There will be no other reports that can be accepted aside from this, or else no refund is possible.

      1. You will not get a discount if:

        1. You receive a lower grade than what is expected. We are not in the business of selling grades and so we do not guarantee high grades. A product is only tailored as a model sample only or as a point of reference when conducting research. It is never to be submitted as your work (Refer to sections/clauses 10, 14, and 16 of this terms that specify the scope of use of our products).

        2. If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.

        3. Refunds are available within six months of the original transaction date. If six months had passed since the transaction date, we cannot offer you a refund.

        4. If we sense deceit or malice in your refund request, we will provide details to the respective authorities.

        5. If you have already filed and received a refund for an order.

        6. If we determine that you downloaded our product.

        7. If you used our product in any way.

      2. The refund requests must be communicated through email, messages, or chat. The company will, through its able representatives, investigate and validate the refund request within two business days. The company is not to be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues.

      3. If the customer is not satisfied and would like to get a refund instead, the company/administration will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our customers to be fully satisfied. Hence, we will always do our best to treat the customer fairly and achieve maximum customer satisfaction.

  1. Revisions of Orders

    1. Our Quality Assurance Department (QAD) reserves the right to limit multiple revisions if the customer demonstrates some form of exploitation, blackmail, or deceit.

    2. A client can request for revisions as long as they have received the paper and confirmed that it does not meet their requirements.

    3. Revisions are done for free if the initial instructions are not covered fully.

    4. If there are any changes to the instructions, the client will have to pay extra for the new work.

    5. A customer will request for a free revision by clicking on the specific order on the dashboard, clicking on “Raise Complaint” and clicking on “Request Revision.” The client will then write a message explaining why they need a revision. The client can set the new date for the revision.

    6. Revision requests are only valid if made not later than 14 calendar days after the order completion. If it is a dissertation, thesis, research proposal, thesis &dissertation proposal, or dissertation chapter, we only accept revisions if requested within 30 calendar days after the delivery of the order.

    7. If an order violates the free revisions policy, you will have to place a new order as Editing/proofreading or pay extra for the writer to revise it.

    8. If the revision instructions are not valid, our Quality Assurance Department reserves the right to decline such revision request. A client will have tp pay additional money for the requested amendments or place an order for editing.

    9. If your revision requests meet our terms and conditions as specified herein (clause 6), you will receive free revisions.

  1. Limits to Using of Products

    1. By making payment for your order, you automatically agree that it is only for non-commercial and personal use. The payment made by you is consent that someone can research, plan, write, and edit your model paper. It is an acknowledgement for the time taken to process your order, marketing, administration, and coordination of writing services on our website.

    2. You should never reproduce, distribute, modify, or display the product on the internet (word wide web) or sell any hard copy that exceeds that reasonable limit necessary or worthy personal use.

    3. Once an expert submits a product, they hand over ownership of all the products to the company, which retains the right to claim is as property. Besides, the company retains the full copyright privileges of the products.

    4. All the digital products or otherwise provided or availed at Gradecrest.com website are to be used solely for research, as model papers, for reference for learning purposes, or as samples on how to undertake different academic writing tasks. We own all the Intellectual Property and Copyright as a company.

    5. You should never submit our products directly or any part of it for credit. We do not support the act of a client submitting our products as work of their own in pretense that they did it. If you must use our work, please acknowledge us by citing the work. Otherwise, our products cannot be submitted to any institution for credit, degree, diploma, and certification.

  1. Paper formats

We format all the papers according to the standard conventions. Each paper we write:

  1. Plagiarism

When you place and pay for an order on our website, you agree that:

  1. You will not rename our products and submit the work as your own as that is considered plagiarism.

  2. You will not use our custom written papers for any reasons other than those specified under clause 8.4.

  3. You will use our material as a model paper to learn how to draft a great paper.

  4. Use our products for inspiration for research and writing processes

  5. Only use our entire part or some parts of our papers if you paraphrase and then cite accordingly that we are your source.

  6. Abide by your university’s honor code and plagiarism definition and/or policy for acceptable use of source material

  7. None of our representatives, affiliates, or employees is party to inappropriate, illegal, unethical, or wrongful use of the products from our website. We will not be part of suits, summons, plagiarism claims, poor grades, expulsion, academic collusion claims, loss of scholarships/prizes/grants/recognition/awards/positions, failure or suspension, or legal/disciplinary actions that come with wrongful use of our products.

  8. Once you purchase a paper from our website, you bear the sole responsibility of any disciplinary or legal actions for improper, illegal, wrongful, and unethical use of our products.

  9. We reserve the right to cancel our cooperation/agreement with any person who attempts or actually pass our products as their original work.

  10. Products received from us cannot be provided to third parties, posting our work on any platform is herein prohibited.

  11. If we suspect that our product has been distributed by you in a manner that contravenes our terms of use, we reserve the right to refuse you any services.

  12. We are NOT Responsible for low, poor, inadequate, or no grades. Grading is a sole discretion of an instructor, professor, or tutor. We do not in any way promise grades for your money. We only write model papers that are supposed to point you in the right direction.

Our papers pass through plagiarism-detection software that checks for plagiarism. The work is written from scratch and chances of plagiarism are very low. If your work is plagiarized, please address the matter with the QAD team for the way forward such as a free revision/paraphrasing/editing or proofreading.

  1. Testimonials

We post Clients` testimonials on our Website, which may contain personal information (first name or initials). Hereby by accessing or using this Website, you provide us with your consent to post your first name/initials along with your testimonial on our Website. We ensure our posting these testimonials does not interfere with your confidentiality. If you wish to request the removal of your testimonial, you may contact us at [email protected] to request for removal.

  1. Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

  1. Indemnification

    1. Redistribution or republication of any part of this site or its content is prohibited without the written consent of GradeCrest.com.

    2. Gradecrest.com does not warrant that the service from this site will be uninterrupted, timely or error-free, although it is provided in good faith and to the best of our ability.

    3. By using this service, you indemnify gradecrest.com, its employees, agents, and affiliates against any loss or damage, in whatever manner, howsoever caused.

  1. Copyright Notice

    1. The Products delivered to You are completely original. The full copyright to the Products and other materials delivered to You is retained by the Company and/or its affiliates and partners.

    2. Your use of the delivered Products and other materials available from this Website is for Your personal, noncommercial use only.

    3. You shall not distribute, publish, transmit, modify, display or create derivative works from or exploit the Products and/or contents of this Website without a prior written consent of the Company.

    4. You shall indemnify, defend and hold harmless the Company for any and all unauthorized uses You may make of any material available from this Website. Any unauthorized use of the delivered Products and/or content of this Website may subject You to civil or criminal penalties.

    5. Copyright and other relevant intellectual property rights will be enforced on all text, systems, and processes relating to Our services and the entirety of the content of this website.

    6. You will not be provided with articles or e-books in their entirety. Rather, excerpts cited in the Product are delivered for referencing purposes.

  1. Warranties

    1. By submitting an Order and/or payment to GradeCrest, you acknowledge that you are in complete understanding and agreement with the statements above as well as with each of the following:

  1. Limitation of Liability/ Force Majeure

    1. You agree to release and hold the Company and its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the "Company's Affiliates") harmless from any and all losses, damages, rights, claims, and actions of any kind arising from or related to the Products, including but not limited to:

      1. (1) telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures or difficulties of any kind;

      2. (2) failed, incomplete, garbled or delayed computer transmissions;

      3. (3) any condition caused by events beyond the control of the Company that may cause the Product to be delayed, disrupted, or corrupted;

      4. (4) any injuries, losses or damages of any kind arising in connection with or as a result of utilizing Our services; or

      5. (5) any printing or typographical errors in any materials associated with Our services. In addition, You agree to defend, indemnify, and hold the Company and Company's Affiliates harmless from any claim, suit or demand, including attorney's fees made by a third party due to or arising out of Your utilizing of Our services, Your violation or breach of these Terms and Conditions, Your violation of any rights of a third party or any other act or omission by You.


You acknowledge and agree that GradeCrest may unilaterally change these Terms and Conditions. We recommend reviewing these Terms and Conditions from time to time as any such changes will be reflected in this section of Our Website.

  1. Termination, Suspension, and Use of Website

    1. You may access our website solely for non-commercial personal use.

    2. Using any part of the website for illegal or unethical purposes is prohibited. You cannot use our website to:

      1. Facilitating fraudulent financial transactions

      2. Transmitting material that encourages any conduct that is classified as criminal offense or breaches the codes, regulations, and laws

      3. Interfering with other person’s use of our website;

      4. Disseminating any harassing, abusive, threatening, harmful, obscene, censored, or objectionable material that breaches the law.

    3. Both the Client and Gradecrest have the right to terminate services at any time for any reason. Where We have begun research and/or writing services under terms of Client's initial order, We will make every reasonable effort to complete the writing services to the full satisfaction of the Client and to provide unlimited revisions and edits within the time period ("deadline") specified in the writing services order. Extensive revisions requested by Client beyond the deadline period may incur additional charges.

    4. Refunds of fees or deposits paid are not refundable where research/writing services have commenced under the terms of the initial order and work is uploaded to Client's account Dashboard.

    5. In certain cases, Company may provide a refund to the Client's bank account or online wallets account at its sole discretion. In some cases, the initial 50% fee deposit is an accommodation to Client only in the interests of Client's convenience and is not refundable under any circumstances, cancellations, or refusal to accept work provided by Company. The 50% deposit payment courtesy is in no way associated with any discount offers by Company whatsoever.

    6. Once a Client downloads work product from gradecrest.com, the work becomes the client cannot reclaim a refund. Requests for reasonable revisions, edits, and changes to the work will be accommodated in good faith by Company when such requests are made within the Client's agreed-upon deadline period. Any and all other revisions, edits, and changes to the work requested by Client are made at the sole discretion of Company.

    7. Upon work product download by Client, the Client acknowledges receipt of work product by Client. Absent timely requests for reasonable revisions within 24 hours, delivered work is deemed accepted and approved by Client, with all remaining fees immediately due to Company.

    8. If You breach any of the provisions of these Terms, You will be responsible for any losses and costs resulting from your breach

    9. We hold the right to terminate your use of our website if you breach any of these terms

    10. If we have reasons to suspect that your use of our website is affecting the lawful operation of the website, or might affect our clients, we reserve the right to suspend your access to the website as we investigate.

    11. Contacting writers outside the platform is prohibited. Any attempt will be counted as a violation of our terms of use.

  1. Loyalty Programs/Referrals/Affiliate Opportunities

Our loyalty program allows you to earn up to $10 for every referral that you make to friends. Your friend will equally earn $10 that they can use to place an order. You can only do so if you have placed an order on our website. Misuse of the facility will be a violation of our terms

You can use the credits when placing your order. The good thing is that both you the referrer and the referred earn some token. The credits are only for use on our website and cannot be converted to money unless otherwise.

  1. Privacy & security

We do not store your credit card details, nor do we share the Customer details with any third parties. For a full explanation of the Company's practices and policies related to the collection, use, and storage of the online guests' information, please read Our Privacy Policy.

  1. Notification of Changes

GradeCrest reserves the right to change these Terms and Conditions from time to time, as it deems fit. Your continued use of the site will signify your acceptance of any adjustment, alteration, tweaking, and improvement to these Terms and Conditions Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. Therefore, please re-read the T&Cs regularly to get up-to-date information.

Last updated on 02/02/2021